OneSaudia – Terms of Use

OneSaudia – Terms of Use

Introduction

Welcome to the official website of OneSaudia, a digital concierge platform powered by BIS. Before using this website and its services, we urge all users to carefully read these Terms of Use and the accompanying Privacy Policy. By accessing or using this website, you acknowledge and agree to be bound by these Terms of Use. If you do not accept these terms, please refrain from using the website.

OneSaudia specializes in simplifying the travel and documentation journey for individuals and businesses, particularly for Saudi-bound services. Through our seamless omni-channel platform and physical centers, we deliver bundled travel support services under one roof, including visa documentation, Umrah and Hajj facilitation, insurance, translation, forex, and concierge assistance.

User Terms and Conditions

1. Scope

These terms govern your use of the OneSaudia website and all associated services, platforms, and applications unless stated otherwise under a separate agreement.

2. Eligibility

The site is intended for use by individuals who are at least 18 years old and legally capable of entering binding contracts. If you are under 18 or legally barred from using such services, please do not use the website.

3. Intellectual Property

All content, visuals, logos, and intellectual property on the OneSaudia website are owned or licensed by BIS and are protected under applicable laws. You may not reproduce, duplicate, copy, sell, or exploit any portion without written consent.

4. Privacy Policy

All data shared with OneSaudia is handled in accordance with our Privacy Policy. By using the website, you consent to the collection and use of your data as outlined.

5. Prohibited Uses

Users may not:

Use the website for illegal or unauthorized purposes.

Post misleading, defamatory, or harmful content.

Attempt to gain unauthorized access or disrupt technical infrastructure.

Use bots, scrapers, or any automated means for data extraction.

Collect personal data of others, including passport or contact details, without consent.

6. Termination

OneSaudia reserves the right to suspend or terminate user access for violating these terms, creating disruptions, or posing legal risks. Such actions may be taken without prior notice.

7. External Links

OneSaudia may contain links to third-party sites. We are not responsible for the content or practices of such external websites.

8. No Warranties

All services are provided “as is” and “as available.” OneSaudia makes no guarantees regarding accuracy, timeliness, or completeness and shall not be liable for any indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify and hold OneSaudia, its team, and affiliates harmless from any claims, liabilities, or expenses arising out of your use or misuse of the website or services.

10. Injunctive Relief

Violation of these terms may result in irreparable harm. OneSaudia is entitled to seek immediate injunctive relief in such cases.

11. Modifications

We reserve the right to amend these Terms of Use at any time. Continued use constitutes acceptance of the revised terms.

12. Jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. All legal disputes will be subject to the jurisdiction of Riyadh courts.

Privacy Policy – OneSaudia

_________________________________________________________________________________________________________________________________

1. Who We Are

OneSaudia is a travel documentation and concierge service platform facilitating access to Saudi-related services for travelers, pilgrims, and business professionals across India and beyond.

2. Our Services

Visa Form Filling & Documentation

Umrah/Hajj Support

Travel Insurance & Forex

Translation & Notary

Flight & Hotel Bookings

Travel Concierge & International SIMs

Embassy Appointment Assistance

Document Pickup & Delivery

3. What Data We Collect

Name, DOB, Gender, Nationality

Passport and Visa-related details

Contact details (email, phone, address)

Photographs, biometrics, and health info (if required by embassy)

Government-issued IDs

Wi-Fi access logs (MAC address, timestamps, etc.)

4. Legal Basis for Data Use

We process your data based on:

Consent

Performance of a contract (e.g., visa filing)

Legal obligation (e.g., as per embassy requirements)

5. How Your Data is Used

We use personal data to:

Deliver the service requested (e.g., book appointments, process forms)

Communicate status updates and reminders

Improve our services and operations

Offer relevant promotions or updates (only with consent)

6. Data Retention

We retain your data for 7 years for regulatory and service-related purposes, unless a longer retention is required by law.

7. Who We Share Your Data With

We may share your data with:

Courier partners for document delivery

Embassy systems or outsourced visa centers

Authorized service providers (translation, insurance, etc.)

We do not sell your data to third parties.

8. International Transfers

Your data may be processed or stored in secure servers outside India, with appropriate safeguards in place, such as data protection agreements with data centers in the UAE, Europe, or compliant territories.

9. Your Rights

Depending on jurisdiction, you may have the right to:

Access or request a copy of your data

Correct or delete your data

Object to processing

Request data portability

Lodge a complaint

To exercise your rights, we may verify your identity through secure methods.

10. Security

We use advanced security protocols, data encryption, and limited access controls to protect your personal information.

11. Questions or Complaints

Email our Data Protection Officer at: dataprotection@onesaudia.com

Additional Notices

Processing Timelines

Turnaround times are based on working days and may vary due to embassy holidays or unforeseen delays.

Processing only begins once all required documents have been submitted.

Embassy Discretion

The acceptance or rejection of a visa lies solely with the embassy. OneSaudia is not responsible for delays or rejections.